Our Commitment
We want you to be fully satisfied with every purchase. If for any reason you are not completely happy, we make the return process simple, transparent, and completely free.

Return Window
You may return most new, unused items in their original packaging within 30 calendar days from the date of delivery. Returns initiated outside this period cannot be accepted.

Eligibility Conditions
To qualify for a return, your item must be in the same condition that you received it: unworn or unused, with all tags, manuals, and original packaging intact. Items that show signs of use, damage, or missing parts that are not the result of a manufacturing defect are not eligible for a refund.

  • Quality Issues: If you receive an item that is defective, damaged, or not as described, please reach out to our support team within 7 days of delivery. We will treat this as a priority and provide a prepaid return label immediately.
  • Change of Mind: For all other returns, the item must still satisfy the “unused, original packaging” criteria above.

Return Shipping Cost
Returns are completely free for you. Whether you are returning a product due to a quality issue or simply because it wasn’t the right fit, we will provide a prepaid return shipping label. We never charge a restocking fee—the amount refunded will always be the full purchase price of the item.

How to Initiate a Return

  1. Contact us at info@crrosssell.it.com with your order number and the reason for the return.
  2. Our support team will review your request and, if approved, email you a prepaid return label along with packaging instructions.
  3. Drop the securely packed package off at the appropriate carrier location. Please retain the drop-off receipt until your refund has been issued.

All returns must be mailed to our warehouse at: 258 Mckoy Rd, Clarkton, NC 28433, United States. This is the only address authorized for returns; items sent to any other location will not be processed.

Refund Processing
Once your return is received and inspected at our facility, we will send you a notification. Approved refunds are initiated within 1–2 business days of the inspection completion. The refund will be applied to your original payment method. Please note that depending on your bank or card issuer, it can take an additional 7–10 business days for the credit to appear on your statement. If more than 15 business days have elapsed since your approval notice, please contact us.